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The Guest Services Supervisor is responsible for superior customer service and is responsible for customer service, daycare and boarding reservations, retail inventory, processing invoices & payments, processing enrollments and administrative duties in support of these functions for the Company. Additionally, they are responsible ensuring the maintenance and cleaning of the reception/retail area.

Summary: Our priority is servicing the OTL family – both two and four legged - by greeting everyone via phone or in person and offering assistance.  Duties and responsibilities include:

  • Handle reservations for daycare and boarding and ensure policies are understood and properly communicated to clients related to pet services provided. Ensure daycare schedules are up to date and accurate. 

  • Maintain waitlist and associated inquiries

  • Monitor enrollment paperwork processing & expired vaccinations to ensure timely handling and that procedures are followed.

  • Retail Inventory: Assist families in sale of retail inventory, input retail quantities into point of sale software as inventory is added, price and display, restock items from storage as needed. Keep inventory stock clean, neat and pulled to front of shelving. Prepare vendor orders as needed, obtain approval from management and place orders. Make recommendations to management on new inventory items to stock; working within budget and management approval.

  • Open or close facility as needed

  • Cross train on back of house responsibilities to support as needed

  • Give tours of the facility to potential customers and answer questions regarding our services, policies and procedures.  Explain our focus on pet activities and quality care provided in all our services.

  • Administrative

a. End of day reporting

b. Check email, texts, message throughout day, returning messages in a timely fashion

c. Manage credit card on file process

d. Monitor Pending Bills report weekly

e. Ensure client files are properly maintained. 

f. Support OTL App users

g. Annually coordinate and supervise project to identify inactive clients, change status in point of sale system

h. Trouble shoot technical equipment as needed. Coordinate with management for repair services.

i. Order supplies as needed with management approval.

j. Maintenance client mailing lists.

k. Restock flyers, business cards, magnets as needed.

  • Other

a. Cleaning tasks are completed as outlined in reception duties checklist.

b. Other duties as assigned

 

Requirements:

  • 3-5 years in an office setting, in a customer service and/or reception capacity

  • Professional Animal Care experience is strongly preferred

  • Outstanding interpersonal communication skills

  • Highly organized; able to multitask in a fast paced setting

  • Strong computer experience; learns new programs with ease

  • Comfortable interacting with dogs of all breeds and sizes, and comfortable walking them in/out of our facility

  • Reliable and dependable; maintain excellent attendance and punctuality

  • Strong work ethic; sets high standards for self and others

Education

  • Associates Degree or higher preferred

  • High School Diploma or equivalent required

Must be 18 or older to apply.

Send resume and cover letter to wags@offtheleashddc.com